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Returns and Refunds

Choose your purchase carefully, because we can only accept the return of any of our products if you did not receive what you ordered or if you received defective or damaged items.

We will replace the wrong product with the correct one after having received your returned item. In the case of damaged goods; please send us photographic proof to support@earthlygoodskincare.co.za within 24 hours of delivery and we will assist in getting the returns process started. You should send your product to: 14 Twelfth Street, Greymont, Gauteng, South Africa, 2195

We recommend using a trackable service when returning goods as we cannot be held liable for items lost in transit.

Also be aware that you are responsible for the costs of returning the item and that this will not be reimbursed.

Our policy lasts 10 days. If 10 days have gone by since the delivery of your parcel, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@earthlygoodskincare.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.